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Lifetime🌟Guarantee

The truth is no matter how well we make things at some point in it’s life it’s going to need fixing. Because let’s face it if you love something you’re gonna use it. You’re gonna use it A LOT! And over time the thing you love so much is gonna get a little worn and torn. Which is great! Because it means you wanna keep it!

That’s why I offer free repairs for life on all my creations. And if you’d like to fix it yourself I can teach you how to do that too! These skills are totally transferable. You’ll be addicted to fixing things 

PLEASE NOTE: BECAUSE I USE VINTAGE AND THRIFTED MATERIALS TO MAKE MY CREATIONS, IT’LL BE IMPOSSIBLE TO FIND THE SAME MATERIALS AGAIN. THIS MEANS ALL REPAIRS WILL BE VISIBLE.


How🤔It Works

When your creation needs a doctor.
Follow these 4 steps

👇

 

📝 Fill out this form👉Click Here

And explain the symptoms. Include photos to show me what’s wrong. 

✉️ Wait for my reply

I’ll respond in 48hrs. I’ll tell you where to send it. Carefully wrap up your creation for it’s trip to me. Get tracking so we can track its journey. Please give your creation a bath before sending. (Local drop off available)

🏥 Surgery

I’ll let you know once I’ve received it and will keep you posted on the operation.

🚑 Return

Once your creation makes a full recovery I’ll pack it up and send it back to you. (Local pick-up available)

 

Don’t Want to
Fix 🛠️ it?

Trade It In For 20% Off Your Next Purchase
Follow these steps

👇

📝 Fill out this form👉Click here

Tell me a little bit about your time together so I can pass this on to the new owner. 

📦 Send it

I’ll tell you where to send it. Carefully wrap up your creation for it’s trip to me. Get tracking so we can track its journey. Please give your creation a bath before sending. (Local drop off available)

♻️ Recycle

I’ll let you know once I’ve received it. And send you your discount code. Then I’ll upcycle your creation into something new or find it a new home.

 

FAQs

⭐ Who pays for postage?

I’d like to split this 50/50. This way we’re both responsible for keeping these creations out of landfills.

For Repairs:
You pay for the postage to me. I’ll repair it and cover the return journey.

For Trade Ins:
You pay for postage to me and I give you 20% off your next purchase.


⭐ My creation belonged to someone else and was passed down to me. Will you still repair it?

YES! I love that it’s been past down to someone else! It adds to it’s story.
Let me know who it came from so that I can send them a thank you card 


⭐ I want my creation repaired. But I don't think it's possible. What can I do?

Sometimes this happens. You’ve used your creation so much that it’s seen better days!

If you’d like, you have the option to trade it in for 20% off your next purchase. And I’ll upcycle your creation into something new.


⭐ Free repairs are awesome! Can you teach me?

I’m super duper happy you like it!

Right now I don’t have any workshops scheduled. Buuuut I do write a few blog posts on repairs and mending.

If you can’t find what you’re looking for on my blog just email me and I’ll do my best to help out.


⭐ How much will I get for my trade in?

When you trade in your creation you’ll get 20% off your next purchase.

Please note only one discount voucher can be used per purchase.

Discounts can be transferred to someone else. I’ll just need to know who it was from so I can track it on my system.


⭐ This sounds to good to be true! Why are you offering free repairs?

Lol 😂 I suppose it does sound to good to be true!

Well you know what they say. Every business starts because someone needed to solve a problem. So I guess this was my problem that I wanted to solve.

I’ve written a whole blog post on why I’m offering free repairs. And you can read it here. I hope it answers your question. But if not definitely get in touch I enjoy chatting about this topic 


What Next?

🚨911 Emergency🚨

Does your One💜By Me for You creation need repairs?
Book it in for surgery now.
Let's get it fixed up so it can keep making happy memories 🎉

 

Got more questions about repairs?
Get in touch! 
xoxo
Nicole